Privacy Policy

1. Introduction

sablecrestas ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our luxury vehicle rental services or interact with our website.

This policy complies with Singapore's Personal Data Protection Act 2012 (PDPA) and applies to all personal information we collect through our website, booking systems, and service interactions. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information You Provide

When you make a reservation or contact us, we collect:

• Name and contact details (email address, phone number)
• Physical address for vehicle delivery coordination
• Driver's license information and identification documents
• Payment information (processed through secure third-party providers)
• Booking preferences and special requirements
• Communication history with our team

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookie and similar technology data (see our Cookie Policy)

Third-Party Information

We may receive information from third parties including identity verification services, payment processors, and traffic record providers as required for rental authorization and insurance purposes.

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Processing and managing your vehicle reservations
• Coordinating door-to-door delivery and collection
• Verifying driver qualification and authorization
• Providing customer support and responding to inquiries
• Preparing heritage documentation and commemorative materials

Legal and Contractual Obligations

• Complying with legal requirements and regulatory obligations
• Processing payments and maintaining financial records
• Managing insurance coverage and claims if necessary
• Enforcing our Terms & Conditions

Business Operations

• Improving our services and website functionality
• Analyzing service usage and client preferences
• Sending service-related communications and updates
• Maintaining business records and accounting

Marketing (With Your Consent)

• Sending information about new vehicles and services
• Providing special offers for returning clients
• Inviting participation in client satisfaction surveys

You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

4. Legal Basis for Processing

We process your personal data based on:

• Contractual Necessity: To fulfill our rental service agreement with you
• Legal Obligation: To comply with Singapore laws and regulations including insurance and traffic requirements
• Legitimate Interests: To operate our business, prevent fraud, and improve services
• Consent: For marketing communications and optional data collection (which you may withdraw at any time)

5. Data Sharing and Disclosure

We share your information with:

Service Providers

• Payment processors for secure transaction handling
• Insurance providers for coverage verification and claims
• IT service providers for website hosting and data storage
• Identity verification services for driver qualification
• Restaurant partners for Banner Tier reservation coordination

Legal Requirements

We may disclose your information when required by law, regulation, or court order, or when necessary to protect our legal rights, prevent fraud, or respond to government requests.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. You will be notified via email of any such change in ownership or control.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure servers with restricted access controls
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Secure disposal of physical and electronic records

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but maintain commercially reasonable safeguards consistent with industry standards.

7. Data Retention

We retain your personal information for different periods depending on the purpose:

• Booking Records: 7 years for financial and legal compliance
• Driver Verification: Duration of business relationship plus 3 years
• Marketing Consents: Until you withdraw consent or 5 years of inactivity
• Website Analytics: 26 months for Google Analytics data
• Communication Records: 3 years for customer service quality

After retention periods expire, we securely delete or anonymize your information. Some data may be retained longer if required by law or for legitimate legal purposes.

8. Your Rights

Under Singapore's Personal Data Protection Act, you have the following rights:

Right to Access

You may request a copy of the personal information we hold about you. We will provide this within 30 days of your request.

Right to Correction

You may request correction of inaccurate or incomplete personal information. We will update your information promptly upon verification.

Right to Withdraw Consent

You may withdraw consent for marketing communications or optional data processing at any time. Note that withdrawal may affect our ability to provide certain services.

Right to Data Portability

Upon request, we will provide your personal information in a structured, commonly used format where technically feasible.

Right to Object

You may object to processing based on legitimate interests. We will cease processing unless we have compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact us at [email protected]. We may require identification verification before fulfilling your request.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience, analyze usage, and provide personalized content. For detailed information about our cookie practices, please review our Cookie Policy.

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit website functionality.

10. Third-Party Links

Our website may contain links to third-party websites (such as restaurant partners or heritage tourism sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our services are intended for individuals 25 years and older (minimum rental age). We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected such information, we will delete it promptly.

12. International Data Transfers

Your information is primarily processed and stored in Singapore. Some service providers may process data in other jurisdictions. When transferring data internationally, we ensure appropriate safeguards are in place through contractual obligations and compliance with Singapore's data transfer requirements under the PDPA.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through:

• Email notification to registered clients
• Prominent notice on our website
• Updated "Last Updated" date at the top of this policy

Continued use of our services after such notification constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

14. Complaints and Disputes

If you have concerns about our data practices, please contact us first so we can address the issue. If you are not satisfied with our response, you have the right to lodge a complaint with Singapore's Personal Data Protection Commission (PDPC).

Personal Data Protection Commission
10 Pasir Panjang Road
#03-01 Mapletree Business City
Singapore 117438
Website: www.pdpc.gov.sg

15. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information: